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FREQUENTLY ASKED QUESTIONS

Luxury Fashion Shoes

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.

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ORDERS

SHIPPING AND DELIVERY

WHAT ARE THE PAYMENT OPTIONS?

WHAT IS YOUR RETURN POLICY?

To place your order online:

  • Select the item color and size then proceed to add the item to your cart.

  • For customers with U.S. payment methods, please proceed to checkout via credit card (Visa, Mastercard, Discover, American Express), PayPal or Amazon payments. For international orders or customers with non-U.S. payment methods please proceed to checkout via credit card (Visa, Mastercard, Discover, China UnionPay, JCB, Maestros International) or PayPal. 

  • Your billing and shipping address must be within the same country unless using PayPal or Amazon payments .

  • Once you have entered your correct email address, billing, shipping and payment information, submit your order.

  • You will then receive a confirmation email once your order is successfully placed.

We ship all orders via UPS. Orders are processed within 24-48 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. 

When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses.

Merchandise may be returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return. Merchandise that has been worn, used, altered or damaged will not be accepted for a return.  


Do not use the original shoe box as the shipping box. Bruxe USA, LLC will not be responsible for processing of such items. 


Bruxe reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.

We accept the following payment methods: 


  • DOMESTIC ORDERS: PayPal, Mastercard, Visa, and American Express, Amazon

  • INTERNATIONAL ORDERS: PayPal, Mastercard, Visa, and American Express


We will only ship to addresses that match the billing address of the credit card you use unless using PayPal or Amazon payments . When using PayPal, we will only ship to "confirmed" PayPal addresses. Any orders placed that do not comply with this policy will be cancelled and refunded. Pricing on our website is displayed in US dollars. International posted rates are not live rates and may not be the exact conversion amount, it is intended as a guide only. 

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